The following Terms and Conditions of Sale apply to the making and processing of purchases through the use of the website www.nanimarquina.com. By placing an order in our online store, the Customer confirms that he/she has read, understood and accepted these Terms and Conditions of Online Sale, as well as the Terms and Conditions of use of the Website, the Privacy and Data Protection Policy and the Cookies Policy.

You are informed that www.nanimarquina.com is an electronic commerce website owned by NANI MARQUINA SL (NIF B-72891567) with address at Carrer Església 10, 3ºD, 08024 - Barcelona, ​​registered in the Mercantile Registry of Barcelona, ​​Volume 48617, Folio 5, Sheet B 590216, Inscription 1.

In order to place an order through the Website, the User or Client must be of legal age (18 years or older) with the necessary legal capacity, and must be the final customer. Any purchase or contracting of services through this Website by minors is prohibited.

1. Information and data of the owner

Nanimarquina reserves the right to modify at any time the characteristics of the products or services that appear on the Web, as well as the commercial offers presented at any time.

Nanimarquina will treat all information provided by the User in accordance with our Privacy Policy. For more information, click here .

2. Products

2.1 Description and characteristics of the products

Each product is accompanied by the following data:

--- Article name.

--- Images of the article.

--- Description of the article.

--- Composition.

--- Approximate delivery time.

--- Price (VAT included)

---Product customization (color, measurements, etc.)

The photographs showing the products are provided for information purposes only. Differences between the photographs and the products may only be minimal and do not affect the essential characteristics of the products. The colour of the products shown on the Website may differ from the actual colour of the product.

2.2. Description of nanimarquina products

Hand-made rugs, being a craft product, may have small, unavoidable variations in size and colour compared to the original model.

The maximum size variation that a rug can undergo is 5% of its total size. The decrease or increase can affect both the width and length of the rug.

The threads used to make the rug are occasionally held together by small threads, which may appear on the surface of the rug due to friction during use, such as vacuuming. They are an inherent quality of the rug due to the handcrafted process and the natural, hand-spun wool. If necessary, the threads can be hidden by using a crochet hook to pull them to the underside of the rug, out of sight.

Due to the natural characteristics of some fibres, carpets tend to leave a lot of lint. Frequent vacuuming is recommended. For maintenance and cleaning, we recommend following the detailed instructions on the label on the back and in the brochure that comes with the carpet. More information here .

We recommend rotating the position of the rug to avoid possible fading effects from prolonged exposure of the rugs to sunlight.

Shading or water effect can appear on short pile carpets, made using hand tufted or hand loomed techniques.

This effect is due to movement due to the different inclination of the pile or the pressure exerted by the packaging system and disappears with the use and care of the carpet. It is not a manufacturing defect and does not alter the quality of the product or affect its durability. Nanimarquina will not accept any claim related to the water effect.

Long pile carpets - Due to the length of the pile, these carpets may leave more lint than usual for a certain period of time. Vacuum regularly. As vacuuming may stretch the threads, in case of loose threads, smooth them out with scissors.

The colour of the carpets, applied to materials such as wool and subjected to environmental light conditions, may be subject to alterations with respect to the colour of the original samples. In no case is there a total guarantee of chromatic fidelity.

Please note that colour stability is not guaranteed when dyeing plant fibres and may result in shade differences.
All rugs are handmade, which means that their colour may vary slightly from the samples shown in the catalogue. These variations do not represent manufacturing faults, nor do they affect the quality or durability of the product.

Due to the type of paper used to print this catalogue, slight colour differences may be noticed between the images and the original colour of the rugs.

Placing an order implies acceptance of these conditions and manufacturing defects are not considered, so returns will not be accepted.

2.3. Product availability and offer coverage

All orders for products are subject to availability and, in this regard, if there are difficulties with the supply of these products, or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or greater quality and value that you may be able to order. If you do not wish to order such substitute products, we will refund any amounts you may have paid.

The products found on the Website are available for online sale exclusively in Spain (mainland and Balearic Islands only), as well as in our own Showrooms in New York and Barcelona or in distributors accredited as official Nanimarquina distributors.

We invite you to visit your nearest Official Distributor in the Store Map section.
We reserve the right to withdraw any product from the Website at any time and/or to remove or edit any material or content on the Website. Although we will endeavour to process all orders, there may be exceptional circumstances which mean that we may have to refuse to process an order after we have sent the order confirmation.

We will not be liable to the User or any third party for withdrawing any product from the Website, regardless of whether said product has been sold or not, or removing or modifying any material or content on the website.

2.4. Refusal to process an order

We reserve the right to withdraw any product from the Website at any time and/or to remove or edit any material or content on the Website. Although we will endeavour to process all orders, there may be exceptional circumstances which mean that we may have to refuse to process an order after we have sent the order confirmation.

We will not be liable to the User or any third party for withdrawing any product from the Website, regardless of whether said product has been sold or not, or removing or modifying any material or content on the website.

2.5. Purchase procedure

1. The items you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding “Add to cart” button.

2. The shopping cart will contain the name of the selected item, a photo, unit price, quantity and price (including taxes, not including shipping and assembly costs). In the shopping cart, the Customer must indicate where the product is to be sent and choose the shipping method. Shipping and assembly costs will depend on the place selected for delivery.

3. The order form will request the customer's personal and billing information, as well as delivery information and payment method. This information will be added to our database in order to process the order and facilitate new purchases on nanimarquina.com.

4. Once the purchase order has been completed, and before the order is sent, a summary will be displayed identifying the items purchased, their total price (including shipping and taxes) and the shipping details. The order must be confirmed by clicking on the "Buy" button, which will be enabled once the general conditions of sale have been accepted.

5. Purchases will be paid by credit or debit card, through PayPal for the total amount or Aplázame for split payment.

2.5.1. Prices, currency and taxes

For Iberia and Europe, the prices on this website are shown in Euros. The Customer will always be aware of the price and characteristics of the items offered prior to their purchase, which are detailed and specified on this website. For national markets, prices in Euros include 21% VAT.
For the rest of the countries, the price is reflected in dollars and may vary depending on your geographic location, taking into account our rate.

2.6. Payment method and security

In order to provide maximum security to the payment system, nanimarquina.com uses the secure payment gateway Verified by VISA, Mastercard Securecode and PayPal. In this sense, the confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution or managed directly in the secure PayPal portal.

For payment with Visa and MasterCard cards, nanimarquina only accepts CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect with the bank that issued the credit card, which will request that you authorize the operation using a personal authentication code. The operation will only be carried out if the bank that issued the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

2.7. Deferred payment

If the Client wishes to make payment by deferred payment, he/she must accept the Terms and Conditions of the payment service provider.
Likewise, the Client must accept that their data be transferred for this purpose based on our Privacy and Data Protection Policy.

The user accepts that all personal data will be transferred in full to Aplazame from the moment the user has initiated the contracting of the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties that may need to access the files for the successful completion of the contract.
--- Up to 36 months of financing.
- Minimum financing: €100 up to €2,500.
--- Interest rates APR to be applied to the Client based on what the Client indicates.

2.8. Offers and promotions

Any special offers, promotions or discounts that may exist at any given time will be valid until the date indicated or until stocks run out, depending on each offer or promotion.

As a general rule, discounts cannot be combined with other promotions unless otherwise indicated.

3. Customer service and after-sales service

Our customer service department has an after-sales service to solve any problem you may have with our items, through which we offer fast and efficient attention to our consumers.

Please write to us using the contact form or by sending an email to info@nanimarquina.com.

4. Nullity and inefficiency of the clauses

If any clause included in these General Conditions of Online Sale were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect said provision or the part of it that is null or ineffective, with the rest of these general conditions remaining in force, such provision being considered totally or partially as not included.

5. Events beyond our control

Nanimarquina shall not be liable for any failure or delay in performance of any of its obligations under a contract that is caused by events beyond our reasonable control ("Force Majeure Event").
"Force Majeure Events" shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:

--- Strikes, lockouts or other industrial action.

--- Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.

--- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

--- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

--- Inability to use public or private telecommunication systems.

--- Acts, decrees, legislation, regulations or restrictions of other governments.

--- Strike, failure or accident in maritime or river transport, postal or any other type of transport.

Nanimarquina's performance obligations under any Contract will be suspended for the period that the "Force Majeure Event" continues, and the time periods for performance of the corresponding obligations may be extended for the duration of the "Force Majeure Event". Nanimarquina will use all reasonable means at its disposal to bring the Force Majeure Event to an end or to find a solution by which we can perform our obligations under the Contract despite the Force Majeure Event.